Commitment To Your Privacy
At Community Health Group ("CHG"), your
privacy on the Internet is of the utmost importance to us. We want to make your
experience online satisfying and safe. Because we gather certain types of
information about our visitors/users, we feel you should fully understand the
terms and conditions surrounding the capture and use of your information. This
protects such information. By using this web site, you consent to the collection
and use of information as discussed below.
Information CHG Gathers And How It Is Used
CHG gathers three types of information about users:
Information that users provide through
optional, voluntary submissions. Examples include on-line forms, applications or
e-mails that are submitted in order to learn more about our product lines,
health education classes, or employment. As a visitor, you do not have to give
us personally-identifiable information to visit our web site. However, if you
choose to provide us with such information through an e-mail message, form,
application, survey, etc., we will only maintain the information as long as
needed to respond to your question or to fill the stated purpose of the
communication. Please note, however, that if you choose to send personal
information, it is done at your own risk. If you send CHG incomplete
information, CHG will make an effort to process your request. However, CHG is
not responsible for obtaining the missing information, and your request may not
be processed. CHG may use the information you voluntarily submit to enhance your
experience on its web site. CHG will use such information to develop interactive
or personalized elements or future web site content based on the interests of
A completed form or application does not
create or constitute any contractual relationship between you and CHG, its
directors, officers, employees, agents, representatives, or contracted
providers, to which any privilege may attach.
Information CHG obtains
through aggregated tracking. This is derived by tallying the pages the users
visited throughout our web site. This helps us continue to build a better
service for you by allowing us to tailor our content to our users’ needs.
Examples may include the following:
- The name of the domain you use to access the
Internet (for example, aol.com, if you are using an America Online™ account).
- IP (internet protocol) address.
- The date and time of your visit.
- The pages you visited.
- The address of the web site you were
accessing immediately prior to visiting CHG’s web site.
The data CHG collects is not linked to any
personal information that can identify you or any other visitor to our web site.
CHG does not disclose, sell, trade, rent, transfer or share individual personal
information about its users with third parties unless required by law,
regulation, in compliance with a valid legal process (i.e., subpoena, court
order), or by the individual who has submitted the information. In the event
that we are legally compelled to disclose your information to a third party, we
will notify you unless doing so would violate the law or court order.
Information that users who are CHG members,
or representatives of CHG members, provide to us in connection with their
optional, voluntary submission of a member grievance via the CHG web site
(referred to as an "online grievance"). Members do not have to give us
personally-identifiable information to visit our web site. However, to submit an
online grievance, it is necessary for the member to provide certain
personally-identifiable information in order to submit the grievance. If a
member chooses to provide us with such information through CHG's online
grievance system, the information is safeguarded against improper disclosure in
accordance with our privacy policies and procedures. We will maintain the
information for at least five (5) years from the time the member's grievance is
resolved, in accordance with applicable laws and regulations. Please note that
if a member chooses to send personal information, it is done at his or her own
risk. If a member sends CHG incomplete information related to the grievance, CHG
will make an effort to process the grievance, but may need to contact the member
for additional information in order to resolve the grievance. Members should
make sure any address or phone number changes are reported promptly to CHG. CHG
may use the information a member submits voluntarily to enhance members'
experiences on its web site. CHG may use such information to develop interactive
or personalized elements or future web site content based on the interests expressed by members.
CHG does not currently collect any individually identifiable information from
children under the age of thirteen (13). CHG will comply with the Federal
Children’s Online Privacy Protection Act of 1998 ("COPPA"), if CHG decides to
collect any individually identifiable information from children under the age of
We may place a text file called a "cookie" in the browser files of your computer in
order to track traffic patterns on CHG’s web site. The information obtained by
the cookie allows CHG to target user’s needs through advertising and content on
its web site. The cookie itself does not contain personal information, unless
you supply it yourself. A cookie cannot read data off your hard disk or read
cookie files created by other sites. You do not need to have cookies turned on
Most browsers give you instructions on how to reset your browser to reject
cookies by clicking on the "Help" section of the toolbar. The only drawback is
that you may be limited in some areas of our web site.
CHG does not send unsolicited e-mail messages to users. E-mail messages sent
to users are strictly limited to e-newsletter subscriptions, responses to
questions or for other purposes in which the user has specifically requested the
CHG’S Internal Security & Privacy Practices
CHG strives to operate a secure data network protected by industry standard
firewall and password protection systems. Our security and privacy policies are
periodically reviewed and enhanced as necessary. Only a limited number of CHG
employees have access to the information provided by our web site users. Our
programs help us to monitor, identify and prevent the unauthorized access, use,
and/or vandalism of our web site and network computer systems. CHG reserves the
right to deny access to any part of its web site. Please note that CHG uses
encryption technology to help protect the privacy of your information. Despite
CHG’s security measures, you should be aware that unauthorized third parties may
attempt to intercept or access the information contained on our web site.
Disclosures To Enroll In Health Education Classes
If a user requests CHG to enroll them in a
health education class, CHG will disclose such user’s information to the clinics
and/or providers who will conduct the requested health education class. We ask
that the clinics and/or providers refrain from disclosing users’ information for
purposes other than enrolling the user in its health education class.
links To Other Web Sites
CHG’s web site provides links to other web sites for the convenience of its
visitors. CHG does not manage or control other web sites, or their content
When accessing other web sites, CHG strongly encourages visitors to read those
sites’ respective privacy policies.
using this web site, you consent to the collection and use of the information
policy, we will post those changes on this page so that you may become aware of
the information we collect, how it is used, and under what circumstances it is
We welcome your comments and questions
about privacy. Please feel free to contact us at the following address.
Community Health Group
Attn: IS Compliance & Support
2420 Fenton Street, Suite 100
Chula Vista, CA 91914
Last update May 7, 2014