Member Services

Have questions about your benefits?

Contact us for personal assistance with your Medi-Cal or Cal MediConnect plan benefits or if you have concerns about either health plan:

Our Member Services team is available 24-hours a day seven day a week. We are here to answer your questions or concerns. We speak:

  • English
  • Spanish
  • Vietnamese
  • Arabic
  • Taglog

We also use phone interpreters to assist members in more than 200 other languages. 

Medi-Cal Members, Beginning January 1, 2021 Pharmacy Benefits

Pharmacy benefits for Medi-Cal members will be managed directly through Medi-Cal Rx. If you have Medi-Cal Rx general questions, contact the Medi-Cal Member Help Line at 1-800-541-5555 or TTY 1-800-430-7077, Monday thru Friday, 8am to 5pm.

To find out more information, call CHG's 24/7 Member Services Department at 1-800-224-7766.

Vision Benefits

Vision benefits are managed directly with VSP (Vision Services Plan). To find out more information about what’s covered, call us at 1-800-224-7766.  You can also call VSP at 800-877-7195, they are available M-F 5AM to 8PM PST and S-S 7AM to 8PM PST.

Dental Benefits

Dental benefits are managed directly with Denti-Cal. To find out more information about what’s covered, call us at 1-800-224-7766.  You can also call Denti-Cal at 800-322-6384. They are available M-F 8AM to 5PM PST.

Member Rights

As a CHG Health Plan member you have many rights and responsibilities. Take a look at the full list.